Privacy Policy

Privacy Policy (DPDP Act, 2023 Compliant)

Last Updated on: 23.06.2025

This Privacy Policy describes how FEEDSHACK COMMUNICATIONS PVT. LTD., having its registered office at 128/1206 “Y” Block, Kidwai Nagar, Kanpur, Uttar Pradesh – 208011 ("Company", "we", "us", "our"), processes personal data of users ("you", "your", "Data Principal") in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and applicable rules.

By accessing or using our website, mobile application, or services (collectively, the "Platform"), you consent to the processing of your personal data in accordance with this Privacy Policy.

1. Definitions

  • Personal Data: Any data about an individual who is identifiable by or in relation to such data.
  • Processing: Any operation performed on personal data including collection, storage, use, disclosure, sharing, or deletion.
  • Data Fiduciary: FEEDSHACK COMMUNICATIONS PVT. LTD.
  • Data Principal: The individual to whom the personal data relates.

2. Personal Data We Collect

2.1 Data Provided by You

We may collect the following personal data when you use the Platform:

  • Name
  • Email address
  • Mobile number
  • Location details (city/state)
  • Login credentials
  • Feedback, reviews, ratings, and comments voluntarily submitted
2.2 Automatically Collected Data
  • IP address
  • Device and browser information
  • Usage logs, pages visited, and timestamps
  • Cookies and similar technologies

3. Purpose of Processing

Personal data is processed only for lawful purposes, including:

  • User registration and account management
  • Publishing and managing user-generated feedback and reviews
  • Communication related to services, updates, and support
  • Prevention of fraud, misuse, and unlawful activity
  • Compliance with legal obligations
  • Platform analytics and improvement (in anonymized form where feasible)

4. Consent

  • By using the Platform, you provide free, specific, informed, unconditional, and unambiguous consent for processing your personal data.
  • You may withdraw your consent at any time by contacting us.
  • Withdrawal of consent may result in restriction or discontinuation of access to certain services.

5. User-Generated Content

  • Reviews, feedback, and comments posted by users may be publicly visible.
  • Users are advised not to disclose sensitive personal data in public content.
  • We are not responsible for personal data voluntarily disclosed by users in public areas of the Platform.

6. Data Sharing & Disclosure

We do not sell personal data. Personal data may be shared only:

  • With service providers and technology partners acting on our instructions
  • Where required by law, court order, or government authority
  • To protect the rights, safety, and property of the Company or users

7. Data Security Safeguards

  • We implement reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration.
  • Despite safeguards, absolute security cannot be guaranteed.

8. Data Retention & Erasure

  • Personal data is retained only for as long as necessary to fulfill the stated purposes or comply with legal requirements.
  • Upon withdrawal of consent or request for erasure, data shall be deleted unless retention is required by law.

9. Rights of Data Principals

In accordance with the DPDP Act, you have the right to:

  • Access information about your personal data being processed
  • Request correction or updating of inaccurate personal data
  • Request erasure of personal data
  • Withdraw consent for processing
  • Nominate another person to exercise your rights in the event of death or incapacity

10. Children’s Data

  • The Platform is not intended for individuals below 18 years of age.
  • We do not knowingly process personal data of children.

11. Third-Party Links

  • The Platform may contain links to third-party websites.
  • We are not responsible for the privacy practices or content of such websites.

12. Changes to This Privacy Policy

  • We reserve the right to update this Privacy Policy at any time.
  • Changes shall be effective upon posting on the Platform.
  • Continued use of the Platform constitutes acceptance of the revised Privacy Policy.

13. Grievance Redressal & Contact Information

In accordance with the DPDP Act and IT Rules, users may contact us for any privacy-related concerns or grievances:

  • Company: FEEDSHACK COMMUNICATIONS PVT. LTD.
  • Registered Office: 128/1206 “Y” Block, Kidwai Nagar, Kanpur, Uttar Pradesh – 208011
  • Phone: 9335423304
  • Email: contact@feedshack.in